Product activation is a software-based license management technology. The process verifies that your serial number is valid and that the software has been activated only on eligible servers. An activation request includes:
The product information (such as domain name, serial number, and product code)
I have a serial number but it doesn't work.
Please verify that you entered your serial number and product key exactly as displayed in the email.
If so, then submit a request via our Problem Form. Be sure to include the product name, your current serial number, and any error messages that you are receiving in your support ticket.